Privacy Policy

1. Introduction

Welcome to Poka Luxe (“we,” “our,” or “us”). We operate the website https://pokaluxe.com (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, you should not use the Service.

2. Information We Collect

2.1 Personal Data

We may collect the following personally identifiable information:

• Full name (first and last name)
• Email address
• Phone number
• Billing and shipping address (including city, state/province, and postal code)

2.2 Usage Data

We automatically collect certain information, including:

• IP address
• Browser type and version
• Pages visited
• Date and time of visit
• Time spent on pages
• Device identifiers and diagnostic data

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Service.

Types of cookies used:

• Essential Cookies – required for core functionality
• Analytics Cookies – measure usage and performance
• Advertising Cookies – deliver relevant ads and remarketing

You can control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

3. Legal Basis for Processing (GDPR)

If you are in the EEA, we process your data under the following lawful bases:

• Contractual necessity – to fulfill orders and provide services
• Legitimate interests – to improve services, prevent fraud, and market products
• Consent – for email marketing and certain cookies
• Legal obligations – compliance with applicable laws

4. How We Use Your Information

We use your data to:

• Process and deliver orders
• Provide customer support
• Send transactional and marketing communications
• Improve website performance and usability
• Detect and prevent fraud or abuse
• Run targeted advertising campaigns

5. Email Communications

We use Constant Contact to manage communications. You may receive:

• Order confirmations and updates
• Customer service messages
• Marketing emails (only if you opt in)

You can unsubscribe at any time using the link in any email.

6. Payments

Payments are processed securely via Paystack. We do not collect or store your card or payment details. These are handled directly by Paystack under their own privacy and security policies.

7. Analytics and Tracking Tools

We use Google Analytics to monitor usage and improve performance. Data collected may include IP address, device and browser data, and user interaction data. You can opt out using the Google Analytics opt-out browser add-on.

8. Advertising and Remarketing

We use third-party advertising services, including Google Ads and Facebook. These platforms use cookies to display ads based on your past interactions with our website.

9. Sharing of Your Information

We do not sell your personal data. We may share your data with:

• Service providers (email, analytics, payment processors)
• Advertising partners for marketing purposes
• Authorities when required by law or to protect our rights

10. Data Retention

We retain personal data only as long as necessary for providing services, legal and accounting requirements, and dispute resolution and enforcement.

11. Data Security

We implement appropriate security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

12. Your Data Protection Rights (GDPR)

If you are in the EEA, you have the right to access your data, correct inaccurate data, request deletion, restrict processing, object to processing, and request data portability. To exercise your rights, contact: info@pokaluxe.com

13. California Privacy Rights (CCPA/CPRA)

California residents have the right to know what personal data is collected, request deletion of personal data, opt out of data selling (we do not sell data), and receive equal service without discrimination. Requests can be made via email or the contact page.

14. Do Not Track Signals

Our website does not currently respond to DNT signals due to the lack of a uniform standard.

15. Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children.

16. International Data Transfers

Your data may be transferred and processed outside your country. We take reasonable steps to ensure appropriate safeguards are in place.

17. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our Service.

18. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

19. Contact Us

If you have questions or requests regarding this Privacy Policy:

• Email: info@pokaluxe.com
• Address: Prune Street 241, Fuller Road, Kumasi, Ghana
• Contact Page: https://pokaluxe.com/contact